top of page
NEW.png

Privacy Policy

A legal disclaimer

Privacy Policy

At Professional Pruning & Grafting, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or use our services. We are committed to ensuring that your personal data is protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website.

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: When you contact us via our website or other channels, we may collect your name, email address, phone number, and any additional details you provide in your message.

  • Service Inquiry Details: If you request a quote or more information about our services, we may collect information about your project, including the type of services you're interested in, project details, and preferences.

  • Payment Information: If you make a payment for services, we may collect payment details (although payment transactions are processed securely via third-party payment processors and we do not store sensitive payment information ourselves).

  • Website Usage Data: We use cookies and similar technologies to collect information about how you use our website, such as your IP address, browser type, and the pages you visit. This helps us improve our services and enhance your experience on our site.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve our services: We use your contact and project details to deliver the services you request, offer tailored recommendations, and keep you updated about your projects.

  • To process payments: We use payment information to process transactions securely.

  • To communicate with you: We may use your contact information to respond to inquiries, provide updates on your services, and send you relevant information about promotions or new services (you can opt-out of marketing communications at any time).

  • To improve our website and services: We use website usage data to analyze trends and improve the functionality and user experience of our website.

  • To comply with legal obligations: We may use your data to comply with legal requirements or protect our rights.

3. How We Protect Your Information

We take the security of your personal data seriously and implement appropriate measures to protect it. These measures include:

  • Data Encryption: Sensitive information, such as payment details, is encrypted during transmission.

  • Access Controls: Only authorized personnel have access to your personal data, and we maintain strict internal policies to protect against unauthorized access.

  • Regular Audits: We regularly review our security practices and policies to ensure they remain up-to-date and effective.

While we make every effort to protect your personal data, please note that no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers in the following cases:

  • Payment Processing: We may share payment information with third-party payment processors to complete transactions.

  • Service Providers: We may share your personal data with partners who assist in providing our services, such as contractors or delivery services, but only as necessary for fulfilling your requests.

  • Legal Compliance: We may share your information if required to do so by law, or in response to valid legal requests such as subpoenas, court orders, or government investigations.

These third parties are bound by confidentiality agreements and are not permitted to use your personal data for any other purpose than to provide the agreed-upon services.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.

  • Correction: You can request that we update or correct any inaccurate or incomplete information we have about you.

  • Deletion: You may request that we delete your personal data, subject to any legal obligations we may have to retain it.

  • Restriction of Processing: You can request that we restrict how we process your personal data under certain conditions.

  • Data Portability: You have the right to request that we provide your data in a structured, commonly used, and machine-readable format.

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email you receive from us or by contacting us directly.

To exercise any of these rights, please contact us using the contact information provided below.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and analyze how our website is used. For more information on how we use cookies, please refer to our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

bottom of page